IT operations connect individual user needs with the structure of the wider system. Devices, accounts, workplace services, support requests and procurement need a clear operating model.
Scope
- User, device and IT asset inventory
- Email, productivity and collaboration systems
- Workstation setup and update processes
- Support, issue tracking and root-cause review
- Onboarding, offboarding and access processes
- Vendor coordination and technical documentation
Intended outcome
A documented and traceable IT operation that responds to the needs of its users.